
What do people think about us?
University / HE student satisfaction survey results based on assessments conducted between September 2023 to August 2024:
4.84 out of 5 stars – overall satisfaction
5 out of 5 stars – experience of booking an appointment
4.90 out of 5 stars – quality of diagnostic assessment report
100% - the number of our reports accepted by DSA in the academic year 2023/2024
Wait time for an assessment date – 40% within 7 days; 35 % within 14 days; 25% within 21 days
Report turnaround after assessment – 27% within 7 days; 73% within 14 days.

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"My diagnostic experience was really great. Emily was so kind and patient when it came to the testing. I didn't know what I was walking into, but she explained everything so well and encouraged me as I answered all the questions in a way that felt like even if I made a mistake, that was just part of the process, and it wasn't a moral flaw. The report I received was very thorough, and made me feel validated in my experiences that align with the dyslexia diagnoses."
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"The assessment session and report were both very thorough and were clearly assembled with a lot of thought and care. The report gives you a very clear idea of your learning patterns, but more importantly, the extensive recommendations section gives you a great, solid starting point to work with. A big shout out to the staff and assessors for being so kind, patient, and accommodating through the whole process."
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“Emily and her team provided a wonderful service and the assessment was incredibly useful in shaping my academic career. Thank you.”
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"The whole process from sending in my enquiry to receiving the report was very smooth and rapid. The assessment itself was very comprehensive, evidence based and covered all bases. My assessor was professional and knowledgeable, and really helped me feel at ease during the assessment."
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"My assessor was patient and thorough – a great assessment experience."
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“I am very grateful for my diagnostic assessment. It was done on a very professional manner, very attentively. I feel as my specialist is caring about me. She also was extremely helpful with scheduling. Many thanks. ”
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"It was an incredibly smooth and reassuring experience."
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“Although I found the assessment rather emotional my assessor was really kind, encouraging and non judgmental. The assessment has helped me understand how I learn, giving me confidence in my abilities and strategies to improve my learning.”
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“They were helpful, patient, and explained things thoroughly.”
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"Really thorough and comprehensive. Everything was clear and straightforward and everyone I interacted with was nice."
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"The examiner was clear, compassionate and thorough. I felt seen, heard and properly consulted with. I would recommend her highly."
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"I was scared of the assessment being an adult, but the assessor was very encouraging and made it very easy to follow."
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"The assessor was friendly, professional and warm. I felt listened to and supported during the assessment. She explained everything clearly and was patient throughout the assessment. The communication prior, during and post was excellent and clear."
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"The assessment was conduct in a professional way, the assessor was kind, patient, understanding and provided useful resources at the end. Very helpful!"
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"It was great, I felt very comfortable."
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“The whole process of booking, completing the assessment and receiving the report was very easy. It is important to take the time to provide as much information in the questionnaire as possible for the best results. Very happy with the outcome and advice given after the assessment.”
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“Really friendly and competent team. Quick and easy communication, professional approach to the issues at hand.”
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“All my life I never had a clear answer if I had dyslexia or if I was dyslexic and I came across this company customer service was brilliant they met my needs and I’m happy with my results.”
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“The assessor was kind, clear, and reassuring throughout the process, which made everything much more accessible and helped me feel at ease. The instructions were well-explained, and the tasks were presented very clearly and organised. Thanks to the supportive guidance, it was a smooth and stress-free experience.”